William Acosta

I don’t wait on problems, I run straight at them. I thrive on exposure to the toughest, most complex challenges and drive them to resolution with speed, grit, and disciplined precision. Relentless in execution and growth, I turn ambiguity into action and deliver real, measurable outcomes. Results-driven supply chain & operations leader with deep expertise in reverse logistics, process automation, & analytics. Known for driving efficiency, lowering operational costs, & deploying technology solutions that improve performance metrics & throughput. Experienced in building cross-functional partnerships & leading teams through large-scale operational change. Very versatile with expert level skills in refurbishment, vendor repair, planning, customer service, and D2C

• 30% reduction in turnaround time across 1M+ devices annually
• 75% reduction in processing errors through automation
• 31.5% reduction in vendor repair losses
• 27% increase in warehouse throughput
• 93% forecast accuracy across multiple channels

Samsung Electronics – Senior Manager, Trade-In Operations

Sep 2024 – Present

• Lead end-to-end reverse logistics operations managing 1M+ devices annually
• Delivered 30% faster turnaround and 99% valuation accuracy
• Reduced program budget by 10% while scaling operations
• Automated workflows reducing errors by 75%
• Increased throughput 27% via automation and tracking systems

Verizon – Senior Manager, Reverse Operations

Jan 2019 – Sep 2024

• Automated 100+ processes using SQL, SAP, Python, and Alteryx
• Built executive dashboards enabling full operational visibility
• Reduced vendor losses 31.5% through process redesign
• Led SAP enhancements and cross-functional adoption

Northrop Grumman – Logistics Analyst

2017 – 2019

• Reduced order creation time 90% via SAP automation
• Enabled 100% on-time delivery through tracking systems

Valeo – Logistics Planner

2015 – 2017

• Managed flow of 2M+ parts annually using JIT methodology
• Improved production planning through SAP MPS system enhancements

SQL, SAP (ECC & S/4HANA), Python, VBA, Tableau, Alteryx, Excel

Forecasting, Demand Planning, Automation, Reverse Logistics, Vendor Management, Continuous Improvement

B.S. Logistics & Supply Chain Management
University of North Texas